Return and Refund Policy

Our Commitment to Satisfaction We aim to provide products that meet your needs and expectations. However, we understand that sometimes a product may not be what you expected. This policy outlines how to return an item and how you can receive a refund.

Returns If you are unsatisfied with your purchase, you may be eligible for a return and refund. Products must be returned within 30 days of receipt. To qualify for a return, items must be in brand new condition, with all original packaging intact.

Return Process To initiate a return, please contact our customer service team via email with your order details and reason for return. We will provide you with instructions on how to send your items back to our warehouse.

Faulty or Incorrect Items If you receive a faulty item or if the wrong product is shipped to you, please notify us immediately so we can rectify the issue. We will cover all shipping charges for the return of faulty or incorrect items and ensure you are sent a replacement or issued a full refund, including the cost of shipping.

Refunds Refunds will be processed within fifteen business days from the time the returned item is received at our warehouse. You will receive an email notification once your refund has been processed.

Refund Method Refunds will be issued to the original method of payment. If multiple payment methods were used, refunds will be processed back to those methods up to the amount charged through each method, beginning with credit card or PayPal, followed by any gift cards or vouchers used.

Refund Coverage Refunds include the cost of the product and any applicable tax. Shipping costs will be refunded only if the return is due to an incorrect or faulty item.

Timeframe for Refund Credit Please allow up to two billing cycles for the refund to appear on your credit card statement. The speed at which your refund is processed depends on your bank’s processing times. You may notice the refund quicker when accessing your account online.

Change of Mind Please note that change of mind returns are subject to shipping costs, which are the responsibility of the buyer. Items must be returned within 14 days of receipt, and the refunded amount will be less any incurred costs for processing and shipping the initial order.

Compliance with Australian Consumer Law Our return and refund policy is designed to ensure compliance with Australian Consumer Law. Your statutory rights are not affected.